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1. Place an order

Please read and follow  the below instructions for placing an order with Mauzan.

NEW CUSTOMERS

For your security, if it is the first time you place an order please register your account with accurate details to avoid delays in processing the order. Please also make sure to enter your contacts accurately, so we can communicate with you if we need to.

REGISTERED CUSTOMERS

If you already have an account, please log in using your email and password and you will be directly routed to the first of the 'Checkout' page.

HOW TO ORDER

Buying on Online Store Mauzan is very simple: if you already know what interests you, use the specific link in the categories such as Abayas, Ready to Wear, Accessories, Fragrances & Gifts.  Once you find an item you wish to order, select the correct attributes and click the “Add to Shopping Bag” button. You will see the leaders selected by clicking on 'Shopping Bag' on the top of the page. From the Shopping Bag you can directly edit product details (quantity), remove them in case you change your mind, or add products to your Wishlist. To complete your order, click on 'Proceed to Checkout'.

BILLING AND SHIPPING

Enter your billing details as they appear on your statement of your credit card. Your credit card will not be accepted without the appropriate billing address and a phone number. Unless you are a new customer, your billing address will automatically appear in the Billing and Shipping page. If the shipping address is different from the billing address, enter the address to which you want your order is shipped.

SHIPPING OPTIONS

Select the shipping method for the product or products you want to buy from the list of options provided. For more information on shipping, click here.

PAYMENT INFORMATION

At this point, you will need to verify that the address is correct, review your order and then select the method of payment and click 'Continue Checkout'.

ORDER REVIEW

After you have entered your billing and shipping details in the 'Order Review' you will find a summary of the products you are buying and the grand total. Click on 'Place Order' to complete the Checkout.

ORDER CONFIRMATION

Once you complete the checkout, the page 'Order Confirmation' you'll find the details regarding your order, such as the order number and a link to print a copy of your order confirmation mentioning the delivery, payment and the summary of your order with the total amount. You will also receive an order confirmation email with details of your order and a link to track its progress. Once your products will be shipped, you will receive a shipping confirmation email with details of the product or products that have been shipped.

SIZE GUIDELINES

Please refer to the size guidelines that you will find on the product page to help you choose the best size for your needs.

2. Modify or Cancel an order

If you are making an order under the Distance Selling Regulations (DSRs), you have the right to cancel your order within 24 hours from the time of order placed. For more information, please visit our section Returns and Exchanges or send your queries to e-assist@mauzan.com.

After we receive your notice of cancellation or modification, our Customer Service will send you an acknowledgement email.

3. Payment methods accepted

Payment of your order can be made by debit/credit card. We accept payments with:

VISA

MASTERCARD

4. Tracking your order

You can check the current status of your order by signing into your account and visiting the 'My Account' section.

ACCESSORIES

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FRAGRANCES

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