MAUZAN aims to guarantee your full satisfaction. If for any reason you are not satisfied with your order, you may return and exchange purchased products within 7 working days from the date you receive it.
Items purchased from Mauzan Online store cannot be returned or exchanged in Mauzan Retail stores.
1. How to return an item?
You can return an item up to seven (7) working days from the date you receive the products by a Return Authorization Form (download here for the form). The filled Return Authorization Form shall be forwarded to [email protected].
We will confirm receipt of your request by email, along with your Return Confirmation Number.
The products to be returned must be picked up by the courier within seven (7) working days from the date when you receive the Return Confirmation Number. The products can be returned by sending the parcel with the courier indicated by Mauzan, or through another courier, only after you have received the Return Confirmation Number.
It is not possible to return any other item other than the ones mentioned in the Return Authorization Form.
If you want to return a product in the perfumes category, please contact us at [email protected] for instructions.
*Perfumes cannot be returned once opened or used.
2. Terms and Conditions of a return item.
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
A. The return authorization form must be correctly filled in and sent to Mauzan within seven (7) working days from the date of receiving the product.
B. The products should not have been used, worn, washed or damaged.
C. The identification tag must still be attached to the products with the disposable seal. All products sold by Mauzan include an identification tag with a disposable seal, which is an integral part of the item. Please try the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.
D. The products must be returned in their original packaging; complete with any accessories sent together with the item (e.g. suit covers).
E. Returned products must be sent from the country that you submitted the order from.
F. The returned items must be picked up by the courier within seven (7) working days from the date when you receive the Return Confirmation Number.
If you have met all the conditions requested, Mauzan will process the exchange of the products purchased. You will be notified if the returned products cannot be accepted due to failure to comply with the conditions set out above. In this case, you may choose to have the products returned to you at your own expense. If you refuse this delivery, Mauzan reserves the right to retain the products and the amount paid for your purchase of the products.
Returns can be sent through the courier recommended by Mauzan, using the pre-printed label and following the instructions enclosed in the package. This method allows Mauzan to pay for the delivery on your behalf, withholding the cost of the delivery of the products to your home from the order value. If you decide to use a different courier to the one indicated by Mauzan, you will have to pay for the cost of return shipping upfront and you will be responsible in case of loss or damage to the products during transport.
SHIP TO: Mauzan Address
4. Exchange procedures.
After Mauzan has received the returned products and checked that all the requirements have been met, you will receive an email confirming acceptance.
Upon acceptance, it’s under the discretion of Mauzan to decide the further steps of exchange which would be fixing the product if possible or issuing a voucher code* which can be used to make a replacement order.
*Voucher code is valid for one month from the date of issue and can be used only once.